Roadmap

A team chat right inside the CRM, discuss orders without third-party messengers

• Conversations right inside the order card
• Instant message delivery
• Mention teammates and discuss per order
• All communication history in one place

GPS beacons in vehicles, real-time location tracking of technicians on a live map

• GPS trackers for service vehicles
• Real-time technician locations on map
• Route history and mileage tracking
• Route optimization with traffic awareness

Integration with Yandex Direct and Avito, flexible ad-spend control tied to service categories

• Yandex Direct and Avito in a single card
• Flexible advertising expense management
• Link campaigns to service categories
• Auto-pause ads when no staff are working (based on scheduling)

New slices and metrics on top of existing analytics for deeper business insights

• New report types and dashboards
• Deeper breakdowns by category and employee
• Export to Excel and PDF
• Period comparisons and metric trends

Objective performer ranking based on real results rather than subjective assessments

• Objective scoring by completed orders and revenue
• Rating algorithm based on daily comparisons
• Accounts for job complexity and categories
• Transparent standings in the overall ranking

One employee can work for multiple organizations and switch between them

• One account - multiple companies
• Quick switching between organizations
• Separate history and statistics per company
• Convenient for contractors and freelancers

Connect to fiscal cash registers for automatic payment fiscalization compliant with 54-FZ

• Support for ATOL, Evotor, Shtrih-M registers
• Automatic receipt generation
• Full 54-FZ compliance
• Integration with fiscal data operators

Call transcription, automatic conversation summarization, emotion and sentiment analysis for clients and employees

• Automatic speech recognition and transcription
• AI-powered summarization of key conversation points
• Client emotional tone analysis
• Flagging problematic calls for quality control

Full inventory management, tracking of materials and parts for service operations

• Materials and spare parts inventory tracking
• Automatic write-off when completing orders
• Low stock notifications and alerts
• Integration with procurement and suppliers

Convenient employee scheduling, visual team workload management

• Visual calendar for technician availability
• Drag-and-drop order scheduling
• Working hours and time-off tracking
• Automatic workload balancing

Separate balances for technicians tied to service categories for precise accounting

• Dedicated balance for each service category
• Flexible rates by service type
• Detailed reporting per balance
• Automatic calculation on order completion