Terms of Service

By accessing or using AstraCRM services ("Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legal contract between you ("User" or "you") and AstraCRM ("Company", "we", or "us"). If you do not agree to all terms of these Terms, you must not access or use the Service. These Terms apply to all components of the AstraCRM platform: • Web Application (portal.astracrm.pro) • Mobile Applications (iOS and Android) • Telegram Bot (@astracrm_bot) • API Services and Integrations • Associated documentation and support materials

Subject to your compliance with these Terms, you may: • Access and use the Service for your internal business purposes • Install mobile applications on devices you own or control • Create user accounts for authorized personnel in your organization • Use API services within documented rate limits and usage guidelines • Access customer support and documentation Your right to use the Service is granted for the duration of your active subscription and is subject to the terms and limitations set forth in these Terms.

You may not, and may not permit others to: • Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service • Modify, adapt, alter, translate, or create derivative works of the Service • Remove, alter, or obscure any proprietary notices, labels, or marks on the Service • Rent, lease, lend, sell, sublicense, or transfer the Service to third parties • Use the Service to develop competing products or services • Access the Service to build similar functionality or competitive analysis • Circumvent any usage limits, security measures, or access controls • Use the Service for illegal, harmful, or unauthorized purposes • Share login credentials or allow unauthorized access to user accounts • Extract, harvest, or mine data for commercial purposes outside your organization • Use automated tools to access the Service except through approved APIs • Overload, spam, or abuse the Service or its infrastructure

To use the Service, you must create user accounts with accurate information: • Account Responsibility: You are responsible for all activities under your accounts • Security: You must maintain the confidentiality of login credentials and notify us immediately of any unauthorized access • User Management: Account owners are responsible for managing user permissions and access within their organization • Compliance: All users must comply with this Agreement and applicable laws • Suspension: We may suspend accounts that violate this Agreement or pose security risks • Data Accuracy: You must provide accurate and up-to-date information • Multi-Factor Authentication: You may be required to enable additional security measures • Access Controls: You must implement appropriate access controls within your organization

Use of the Service requires an active subscription: • Subscription Plans: Available plans are described on our website and may be updated periodically • Payment: Fees are charged in advance based on your selected billing cycle • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date • Price Changes: We may change pricing with 30 days' notice • Refunds: Refunds are provided according to our refund policy • Overages: Additional charges may apply for usage exceeding plan limits • Taxes: You are responsible for applicable taxes • Currency: Prices are in Russian rubles unless otherwise specified • Late Payment: Accounts may be suspended for non-payment

Your use of the Service involves the processing of data: • Your Data: You retain ownership of data you input into the Service • Roles in personal data processing: For personal data of your clients/counterparties/employees that you input into AstraCRM, you (your organization) act as the data controller (operator) and are responsible for compliance with applicable law. AstraCRM processes such data on your instructions solely to provide the Service and perform the contract. • Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy • Data Security: We implement appropriate security measures to protect your data • Data location and storage: Data is hosted and processed in our Timeweb Cloud infrastructure; data sharing with third parties is limited to what is necessary and described in the Privacy Policy • Backup and Recovery: We maintain backups for disaster recovery purposes • Data Portability: You can export your data in standard formats • Data Deletion: Upon termination, data is deleted according to our retention policies • Third-Party Services: Some features involve third-party services with separate privacy policies

You agree to use the Service responsibly and in compliance with all applicable laws: • Lawful Use: Use the Service only for lawful business purposes • Prohibited Content: Do not upload illegal, harmful, offensive, or infringing content • Respectful Conduct: Treat other users and our staff with respect • System Integrity: Do not attempt to compromise the security or functionality of the Service • Resource Usage: Use system resources reasonably and avoid excessive consumption • Intellectual Property: Respect the intellectual property rights of others • Spam and Abuse: Do not send unsolicited communications or abuse notification systems • Monitoring: We may monitor usage to ensure compliance with this policy • Reporting: Report any suspected violations or security issues to us promptly

The Service and all related intellectual property are owned by the Company: • Company Rights: We own all rights, title, and interest in the Service, including all intellectual property rights • Trademarks: AstraCRM and related marks are our trademarks and may not be used without permission • User Content: You retain rights to content you create but grant us necessary licenses to provide the Service • Feedback: Any feedback or suggestions you provide may be used by us without compensation • Third-Party Rights: The Service may include third-party components subject to separate licenses • Copyright: The Service is protected by copyright and other intellectual property laws • Patents: Use of the Service does not grant any patent rights • Open Source: Some components may be open source software subject to additional terms

We strive to provide reliable service but cannot guarantee uninterrupted availability: • Uptime Target: We target 99.9% uptime but do not guarantee specific availability levels • Maintenance: We may perform scheduled maintenance with advance notice • Support: Customer support is provided according to your subscription plan • Updates: We may update the Service to add features, fix bugs, or improve security, including delivering new code and assets via over-the-air mechanisms (Expo OTA) that are automatically downloaded and installed on your device • Compatibility: We support current and recent versions of major browsers and operating systems • Third-Party Dependencies: Some features depend on third-party services outside our control • Backup Services: We recommend maintaining your own backups of critical data • Disaster Recovery: We maintain disaster recovery procedures but cannot guarantee zero data loss

This Agreement may be terminated by either party: • By You: You may terminate by canceling your subscription or closing your account • By Us: We may terminate for breach of this Agreement, non-payment, or other valid reasons • Effect of Termination: Upon termination, your right to use the Service ends immediately • Data Access: You will have a limited period to export your data after termination • Survival: Certain provisions including intellectual property rights and limitations of liability survive termination • Account Suspension: We may suspend accounts for violations while providing opportunity to cure • Refunds: Termination does not entitle you to refunds of prepaid fees except as required by law • Notice: We will provide reasonable notice before termination except for immediate security threats

The Service is provided "as is" and "as available" without warranties of any kind: • No Warranties: We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement • Use at Your Own Risk: You use the Service at your own risk and discretion • No Guarantee: We do not guarantee that the Service will be error-free, secure, or continuously available • Third-Party Services: We are not responsible for the performance or availability of third-party services • Data Loss: While we implement safeguards, we cannot guarantee against data loss • Business Decisions: The Service is a tool; you remain responsible for your business decisions • Legal Compliance: You are responsible for ensuring your use complies with applicable laws • Functionality: Features and functionality may change or be discontinued with notice

Our liability is limited to the maximum extent permitted by law: • Limitation of Damages: In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages • Maximum Liability: Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim • Business Losses: We are not liable for lost profits, business interruption, or other commercial damages • Data Loss: While we implement safeguards, we are not liable for data loss or corruption • Third-Party Claims: We are not liable for claims arising from third-party services or integrations • Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control • Notice Requirement: Claims must be brought within one year of the incident giving rise to the claim • Essential Purpose: If limited remedies fail their essential purpose, liability remains limited to direct damages

You agree to indemnify and hold us harmless from certain claims: • Your Indemnification: You will indemnify us against claims arising from: • Your breach of this Agreement • Your violation of applicable laws • Your use of the Service in violation of this Agreement • Claims that your content infringes third-party rights • Your negligent or wrongful acts • Process: We will notify you of claims and cooperate in defense • Control: You may control the defense of claims subject to our approval • Settlement: You may not settle claims without our consent • Cooperation: We will provide reasonable cooperation in defense of claims • Limitations: Your indemnification obligations are subject to limitations under applicable law

Additional terms that govern this Agreement: • Governing Law: This Agreement is governed by the laws of the Russian Federation without regard to conflict of law principles • Dispute Resolution: Disputes will be resolved through negotiations, and if no agreement is reached, in court at the location of Individual Entrepreneur Leshukov Artem Vasilyevich, unless otherwise required by mandatory law • Entire Agreement: This Agreement constitutes the entire agreement between the parties • Amendments: We may modify this Agreement with 30 days' notice • Severability: If any provision is invalid, the remainder of the Agreement remains in effect • Assignment: You may not assign this Agreement without our consent; we may assign freely • No Waiver: Our failure to enforce any provision does not waive our right to do so later • Force Majeure: Neither party is liable for delays due to circumstances beyond their reasonable control • Notices: Notices must be sent to the addresses specified in your account or this Agreement • Language: English and Russian versions may be available on the website

For questions about this Agreement or to report violations: • Legal Department: legal@astracrm.pro • General Support: support@astracrm.pro • Website: https://astracrm.pro/contact • Mailing Address: 164500, Severodvinsk, Karla Marksa St., 46, office 12 • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+3) • Response Time: We respond to legal inquiries within 5 business days • Emergency Contact: For urgent security or legal matters, mark emails "URGENT" This Agreement is effective as of the last updated date shown above and supersedes all prior agreements relating to the subject matter herein.